Sub-processors
Effective: [Date the website goes live]
By default, ZeroDelay is hosted by NSDBytes in India, and the companies below process data for it. Where a client has a dedicated ZeroDelay in its own cloud account, that cloud provider is the client's own vendor, named in the client's deployment record. We will update this page at least 30 days before adding a new sub-processor that handles client data, and clients can object during that time.
| Provider | What they do | Data | Location |
|---|---|---|---|
| [Hosting provider: AWS or Hostinger] | Hosting for ZeroDelay, our website, leads and billing systems | End User data, website enquiries, account and billing contacts | India |
| Meta Platforms (WhatsApp Business Platform), via [BSP name] | WhatsApp messaging | End User phone numbers, messages | Meta Cloud API; local storage in the client's country where Meta offers it |
| Telegram (only where the client chooses it) | Telegram messaging | End User Telegram IDs, messages | Telegram's global infrastructure; no region choice |
| Razorpay | Payments | Billing contact, payment status | India |
| [Email provider] | Transactional email | Email addresses | [Confirm] |
| Sentry | Error monitoring (scrubbed of message content) | Technical data | [Confirm] |
| Speech-to-text provider, named in the client's order | Transcribing voice notes | Voice notes (not kept after transcription) | Named in the order |
AI providers
One AI provider is chosen with each client for their project and named in their order. It receives only the message text and the list of approved questions, never answers from the client's systems. Where it offers processing in the client's region we use that; otherwise its own region is used. Clients can also run ZeroDelay with AI switched off.
| Provider | Model family | Where it processes data |
|---|---|---|
| Anthropic | Claude | Provider's region, or the client's where offered |
| Gemini | Provider's region, or the client's where offered | |
| OpenAI | GPT | Provider's region, or the client's where offered |
| Groq | Open models on Groq | Provider's region, or the client's where offered |
| DeepSeek | DeepSeek | China (provider's own servers), or the client's region where hosted elsewhere |
| Moonshot AI | Kimi | China (provider's own servers), or the client's region where hosted elsewhere |
Our Data Processing Addendum is available on request from [email protected].