Cancellation and Refund Policy
Effective: [Date the website goes live]
Subscriptions
- You can cancel any time from your account or by emailing [email protected].
- Cancellation stops the next renewal. Your plan stays active until the end of the period you have paid for.
- We do not refund part-used billing periods, except in the cases below.
When we refund
| Situation | Refund |
|---|---|
| We could not activate a connector you paid for, for reasons on our side, within 7 days of payment | Full refund of that payment, or a credit if you prefer |
| Duplicate or failed payment where money was taken | Full refund |
| A "Coming soon" connector | Never charged before it is live, so nothing to refund |
| WhatsApp activation delayed by Meta's approval | Telegram and the web app work from day one; if WhatsApp is not approved within 30 days, you may cancel for a pro-rata refund of the unused period |
Setup packs and help hours
- Setup packs can be cancelled for a full refund until the setup session is held. After the session they are not refundable.
- Rescheduling is free with 24 hours' notice.
- Hourly help is billed for time delivered and is not refundable once delivered.
How refunds are paid
Approved refunds are made to the original payment method within 5–7 working days of approval. Your bank may take a few more days to show it. For questions, write to [email protected] with your invoice number.